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Student Feedback Report: 2017-2021

Updated: Jun 12

We're all for transparency and accountability, so as part of our Quality Assurance process, we ask our Students for their feedback. What did you find enjoyable or frustrating about the course? What can we do better?

99.7% of Graduates recommend training with Mediation Academy SA (Pty) Ltd. (See graph 7). And that's not cherry-picking, our data is available for audit by the DOJ and mediation membership bodies.

Here's what our Students had to say:

Pie chart showing training ratings for surrogacy mediation: 64% Superb, 33% Pretty Good, 3% Ok, with no reports of disappointment.


Overall Student Satisfaction: 4.6 Stars

Four and a half yellow stars on a transparent background, representing a rating or review score.

"The client service and quality of work was excellent." - Ebbiegail K

"The information was accurate, the templates are wonderful to use and the educator was helpful and professional." - Felicia S


Pie chart titled "How Easy Was It to Access the Training Content?" shows 59% Super Easy, 38% Easy Overall, 3.8% Stuck, others 0%.

"The content of the material was extremely comprehensive." - Marine W

"The course is presented professionally and with good content" - Stephan F


Pie chart showing training content ratings: 68% Superb, 29% Pretty Good, 2.8% Ok, 0% disappointed. Bright colors emphasize positivity.

"Friendly and accessible people. The content is really very good. I’ve learnt much more than I ever expected from the content." - Johannes vL

"In depth lectures/videos and assignments that simplify complex processes." - Tyla dL

Pie chart titled "What Impressed You Most About Working with Mediation Academy?" shows Quality 49%, Client Service 25%, Easy to Use 23%.

"I learned a lot and Barry explained very well and helped with everything to start my own business." - Yolandi S

"Absolutely everything! I found Mediation Academy to be professional, the course material was comprehensive, and everything is straight forward and easy to use. Thank you!" - Cindy B


Pie chart titled "What disappointed you most about working with Mediation Academy?" shows 96% "Nothing," and other categories under 3%.

"Nothing at all - I am new to this online learning and traditionally prepared face to face lessons, but this was an amazing experience for me. I am excited." - Khanyisile M


"It was a great experience overall." - Keshnie M

Pie chart comparing training vs competitors: 56% have no idea, 29% say much better, 15% better, 1.4% same, 0% worse/much worse.

"The support of staff and the feeling that you are 'seen"' I'm not only a number on the other side of the computer. And the fact that I can speak Afrikaans to someone on the other side of the phone. And the response from staff is great and very helpful." - Mariet P

"The presentation, and the extra material provided." - Rirhandzu S


Pie chart on recommending Mediation Academy: 96% Definitely, 4% Probably, 0.3% Not Sure, 0% Probably/Definitely Not; vibrant colors.

"The quality of the study material was excellent. Very satisfied with the friendly and professional assistance received. Overall a course I will definitely recommend." - Sharon M

"Honestly, can't complain, I can only recommend Mediation Academy to my contacts" - Bheki K


We would like to thank you, our former Students (and now fellow Mediators!), for your inspiring feedback :)

A copy of this report is to be made available to the Dept. of Justice's Mediation Division, the ADR Intl. Register and the SA Association of Mediators. All source data in this report is available for audit.


Global Reach 2017-2022


While most of our Students reside in SA, we work with Students across the world. Here's a chart of our Students, Web Contacts and Inquiries from 2017-2022:

World map showcasing blue dots representing data points globally. Most dense in U.S., Europe, and South Africa, with some in Asia and Australia.


 
 
 

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