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Student Feedback Report: 2017-2023

We see transparency and accountability as part of our Quality Assurance process, so we ask our Students for their feedback and publish it annually as this report. What did you find enjoyable or frustrating about the course? What can we do better?

99.5% of Graduates recommend training with Mediation Academy SA (Pty) Ltd. (See graph 7). And that's not cherry-picking, our data is available for audit by the DOJ and mediation membership organisations.

Here's what our Students had to say:

Overall Student Satisfaction: 4.7 Stars

"Excellent content and outstanding client service." - Leon W

"It has been very interactive and informative. I was impressed by the extra tools/precedents/marketing information given. It was an A to Z in learning mediation skills and opening up a business." - Simone L

"All study material was provided in a professional, easily accessible manner and all the admin personnel was always helpful and friendly. It was a pleasure to be part of the Academy in obtaining my certificate." - Daniel S

"Access to real people behind the scenes who know what they are talking about and care about you as an individual." - Eytan N

"Easily accessible material to utilize in the future. Impressed by the level of professionalism. Content of the course itself is very Informative" - Boitumelo M

"The content was well delivered and extremely well coordinated with the assessments and exam." - Sibongile K

"Mediation Academy had sat on a phone call with me for over half an hour going in depth about studies, making sure I was comfortable with the information and really getting to know me as a person which made me more confident in my choice of career. They also made follow-up calls which really made the experience very different." - Chesney R

"Absolutely everything! I found Mediation Academy to be professional, the course material was comprehensive, and everything is straightforward and easy to use. Thank you!" - Cindy B

"The experience has been phenomenal, I would be dishonest if I were to say I had dislikes. An in-person session would have been nice but COVID stole that experience and the Academy had no control of this." - Banathi M

"Extremely supportive whenever I needed assistance" - Magendri N

"I am really impressed with the manner in which Mediation Academy conducted themselves in registering me with the course and access to the relevant materials and course work. I am very happy and pleased and will refer and recommend Mediation Academy to everybody." - Eugene L

"The quality of the study material was excellent. Very satisfied with the friendly and professional assistance received. Overall a course I will definitely recommend." - Sharon M

"Honestly, can't complain, I can only recommend Mediation Academy to my contacts" - Bheki K

We would like to thank you: our former Students and now fellow-Mediators, for your inspiring feedback.

To view our Training programs, click on the following link:


Global Reach

While most of our Students reside in SA, we work with Students across the world. Here's a chart of our Students, Web Contacts and Inquiries from 2017-2023:

A copy of this Report is available to Dept. of Justice's Mediation Division, the ADR Intl. Register and the SA Association of Mediators. All source data in this report is available for audit.


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