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Student Feedback Report: 2017 - 2021

As part of our Quality Assurance process, we ask our students for their feedback. What did you find enjoyable or frustrating about the course? What can we improve on?

99.6% of Graduates said they would recommend training with Mediation Academy SA (Pty) Ltd.

And that's not cherry-picking.

Here's what our Students had to say:


Overall Student Satisfaction: 4.6 Stars


"The quality of service and dedication to the client is superb" - Guido B


"Quick and professional feedback from staff. Practical application of the course material. Was a great experience!!" - Peter vM


"The training was easy to follow and understand" - Jurgen G


"Very practical and effective way of training for people that have full-time jobs. The content and approach is also very focused on practical implementation." - Gary A



"Mediation Academy's overall standard is of a very high quality and everything handled in a very professional manner. Thanks for an enjoyable journey." - Tania L


"Detailed quality training and efficient speedy responses to queries" - Barbara J


"I was impressed by the Quality, lots of work went into the course." - Neil S


"I am so impressed with their dedication and helpfulness to aid you when you are in need of assistance." - Amanda C


"I cannot find fault with the training in any way. It is comprehensive, covers all the aspects of training." - Brigitta S


"Everything was enjoyable." - Nonhlanhla N


"Quality and high standards." - Corné T


"I loved being able to complete the course at my own pace, at home. I am also very grateful for the many templates and formulas provided." - Marique vZ



"Truly quality training; loved the entire structure of the course including all the revision... really helps prepare one for the final exam. Also, thank you for always being available to provide assistance. I had a really good academic experience with Mediation Academy...will strongly recommend this course to my colleagues and peers." - Melissa dP

Maintenance Calculator Statistics


On the 2nd of July 2019, we launched SA's first Zero-Math Maintenance Calculator, and the uptake has been incredible.

By the 14th of January 2021, the YouTube video has already had 2,182 views. Here's a link to the Blog Post, featuring our press coverage on IOL, CapeTalk, Radio 702, The Star, Kfm 94.5, and more.


Global Reach


While most of our Students reside in SA, we work with Students across the world. Here's a chart of Students, Web Contacts, and Inquiries from 2017-2021: (please click on the image to enlarge)


Industry Growth


Below is a graph of cumulative Student Registrations up to 2020/01/14:



We would like to thank you, our former Students (and now fellow-Mediators!), for your inspiring feedback :)


If you're interested in becoming an Accredited Family Law Mediator, you don't need to leave home to get the qualification. Contact us by clicking on the blue button in the bottom-right corner of this screen.


A copy of this Report will be made available to the ADR Intl. Register, the SA Association of Mediators and the Dept. of Justice's Mediation Division. All source data in this Report is available for audit.

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©2021 by Mediation Academy South Africa (Pty) Ltd